Terms and conditions

1Who we are

SimArrive is operated by [Registered business name], [Business address, City, Pakistan]. You can reach us at masoomraza752@gmail.com.

2The service

We sell prepaid travel eSIMs that give your phone mobile data in the countries listed on each plan. The eSIMs are provided through our network partners and use local mobile networks at your destination.

3Your account

• Give correct details, especially your email: your QR code is sent there.
• Keep your password private. You are responsible for orders made from your account.

4Phone compatibility

Your phone must support eSIM and must not be locked to one network. It is your responsibility to check this before buying. See Install help for guidance.

5Prices and payment

• Prices are shown in Pakistani rupees (PKR) and include our service fee.
• The price you see when you place the order is the price you pay, even if prices change later.
• Your bank may add its own charges, for example for international card use.
• The eSIM is created only after payment is confirmed.

6Delivery

After payment we email your eSIM QR code and also show it in My eSIMs. This usually takes a few minutes. Bank transfer orders are delivered after we confirm the payment.

7Activation and validity

• Most plans start when your phone first connects to a network at your destination. Some plans start on a date you choose at checkout; this is shown on the plan page.
• The plan ends when its days run out or, for fixed-data plans, when the data is used up.
• Some plans must be installed within a set number of days after purchase, shown on the plan page.
• Unused data or days cannot be carried over or exchanged for cash.

8Using the eSIM

• An eSIM installs once, on one phone. Do not delete it while you still need it.
• Plans are data only unless the plan page says otherwise.
• Speeds depend on the local network, location and device. "Unlimited" plans may slow down after a daily amount under fair use.
• Do not use the eSIM for illegal activity, spam or reselling.

9Refunds

Refunds follow our Refund policy.

10Our responsibility

We do our best to keep the service working, but mobile coverage depends on local networks that we do not control. We are not responsible for losses caused by network outages, a phone that is not compatible, or travel changes. If something goes wrong on our side, our responsibility is limited to the amount you paid for the affected eSIM.

11Governing law

These terms are governed by the laws of Pakistan.

12Changes to these terms

We may update these terms. The version shown when you place an order applies to that order.