Privacy policy

1What we collect

• Account details: name, email address, mobile number (optional) and country.
• Order details: the plan you bought, price, dates and payment status.
• eSIM details: the eSIM identifier (ICCID), activation status and data usage, so we can show it to you and help when something goes wrong.
• Technical details: basic logs such as IP address and browser type, used for security and fixing problems.

2How we use it

• To create your eSIM and email you the QR code.
• To show your orders, eSIMs and data usage in your account.
• To process payments and refunds.
• To answer support requests and send important service messages (for example order updates).
• To prevent fraud and keep the service secure.

3Who we share it with

We share only what each partner needs to do its job:

• Our eSIM network partner, to issue your eSIM and report its status and usage.
• Payment providers (such as PayFast and JazzCash), to take your payment. They handle your card or wallet details directly under their own security rules.
• Email and hosting providers that run our website and send our emails.
• Authorities, only when the law requires it.

We never sell your personal information.

4Payment information

Card and wallet payments are entered on the payment provider's secure page. SimArrive does not receive or store your full card number, CVV or wallet PIN. We only keep a payment reference to match it with your order.

5How long we keep it

We keep your account and order records while your account is open and for as long as needed for accounting, tax and legal reasons. If you delete your account, we remove your profile and keep only the order records we are legally required to keep.

6How we protect it

• Passwords are stored encrypted. Nobody at SimArrive can read them.
• The website uses a secure (HTTPS) connection.
• Only authorised staff can see order details, and only to provide support.

7Your choices

• See and update your details on the Account page.
• Delete your account from the Account page, or ask us to do it.
• Ask for a copy of the information we hold about you by emailing us.

8Cookies and local storage

We store a login token in your browser so you stay signed in. We do not use advertising cookies. If we add analytics in future, we will update this page.

9Changes to this policy

We may update this policy from time to time. The date at the top shows the latest version. Important changes will be emailed to you.