The short version
- Not installed yet? Full refund within 7 days of purchase.
- We could not deliver your eSIM? Full refund, automatically offered.
- Charged twice for the same order? We refund the extra payment.
- Already installed or used? No refund, because the data has been issued to your phone.
1Cancelling before payment
You can cancel an unpaid order at any time from My eSIMs. Nothing is charged.
2When you get a full refund
- Not installed: you ask within 7 days of purchase and the eSIM has not been installed or activated on any device. We check this with our network partner.
- Not delivered: we could not issue your eSIM (for example a technical problem on our side).
- Duplicate payment: you were charged more than once for the same order.
- Does not work, and we cannot fix it: the eSIM was installed but never connected at the destination because of a network fault on our side, and our support team could not fix it. Please contact us while you are still travelling so we can help.
3When we cannot refund
- The eSIM was installed or activated on a phone, or data has been used.
- The phone is not eSIM compatible, or is locked to one network. Please check before buying.
- The eSIM was deleted from the phone. A deleted eSIM usually cannot be installed again.
- The plan ran out of data or days, or speed was reduced under the plan's fair use terms.
- You changed your travel plans after installing the eSIM.
4How to ask for a refund
Email masoomraza752@gmail.com with your order number (for example ES7K2M9QX4), the email you used to buy, and the reason. Screenshots help if the eSIM did not connect.
We reply within 2 working days.
5How long refunds take
| You paid with | Refund goes to | Usually takes |
|---|---|---|
| Debit or credit card | The same card | 5 to 14 working days, depending on your bank |
| JazzCash or other wallet | The same wallet | 3 to 7 working days |
| Bank transfer | Your bank account (send us the IBAN) | 3 to 7 working days |
6Partial refunds and credit
In some cases, for example when an eSIM worked for only part of the trip because of a network fault, we may offer a partial refund or a free replacement eSIM instead. We always explain the options before making a decision.
Questions about this page? Email masoomraza752@gmail.com or see Contact us.